Management Systems

What is CCA Global Standard® for contact center management?

The CCA Global Standard® was created by the Customer Contact Association (CCA), the UK’s professional body for contact centers. The standard outlines a framework for best practice to improve performance, efficiency and customer service in contact centers predominantly in the UK but is also used in contact centers all over the world.

What are the benefits of CCA Global Standard® for contact center management?

  • Improve policies and processes to achieve best practice.
  • Cut operational costs through better financial and continuity planning.
  • Improve communication to create a better working environment.
  • Identify opportunities for staff training and career development.
  • Better performance can build credibility as a reliable service provider .

How We Can Help you ?

  • Conducting Gap Analysis .
  • Awareness Training of the system
  • Prepare Policies And Procedures Manual.
  • Implementation Support
  • Assess (Internal Audit Schedule & Reports )
  • Prepare Corrective Actions Plan
  • Manage Management Review Minute of Meeting
  • Prepare Improvement Action Plan.
  • External Audit Support