Management Systems


What is ISO 10002 Customer Satisfaction. Complaints Handling?


Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful.


What are the benefits of ISO 10002 ?


  • Achieve operational efficiency to identify trends and causes of complaints.
  • Resolve more complaints by adopting a more customer-focused approach.
  • Engage staff with new customer service training opportunities.
  • Integrate ISO 10002 with ISO 9001 to improve overall efficiency.
  • Monitor and continually improve your complaints handling process.


How We Can Help you ?


  • Conducting Gap Analysis .
  • Awareness Training of the system
  • Prepare Policies And Procedures Manual.
  • Implementation Support
  • Assess (Internal Audit Schedule & Reports )
  • Prepare Corrective Actions Plan
  • Manage Management Review Minute of Meeting
  • Prepare Improvement Action Plan.
  • External Audit Support