Management Systems

What is ISO 10001:2007 Guidelines for codes of conduct for organizations?

ISO 10001:2007 provides guidance for planning ,designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behavior.Such promises and related provisions are aimed at enhanced customer satisfaction.

What are the benefits of ISO 10001:2007 ?

  • Enhance fair trade practices and customer confidence in an organization.
  • Improve customer understanding of what to expect from an organization in terms of its products and relations with customers,
    thereby reducing the likelihood of misunderstandings and complaints.
  • Potentially decrease the need for new regulations governing an
    organization’s conduct towards its customers.

How We Can Help you ?


  • Conducting Gap Analysis .
  • Awareness Training of the system .
  • Prepare Policies And Procedures Manual.
  • Implementation Support
  • Assess (Internal Audit Schedule & Reports )
  • Prepare Corrective Actions Plan
  • Manage Management Review Minute of Meeting
  • Prepare Improvement Action Plan.
  • External Audit Support